Comércio eletrônico: a vulnerabilidade do consumidor perante o fornecedor

Abstract

E-commerce or e-commerce o it is known worldwide, is something that has grown a lot in recent years and due to this growth, changes in consumer relations have been happening, because the transactions are made by electronic means. It is a mechanism that can facilitate and at the same time expand the relationship between the consumer and the supplier regarding products or services. There are various forms of commercialization in this area, be it between companies, between companies and consumers, or between companies with public administration, but keeping in mind good consumer protection over such electronic contracts. Yet despite these advantages, there are also disadvantages such as contractual disagreements, abusive and misleading practices by suppliers and consumers. Not to mention that defects and defects can only really be verified when the product reaches the consumer through deliveries, which sometimes go beyond the initial forecast. And it is because of such problems that the consumer of e-commerce is currently in a position of hyper-vulnerability, compared to other consumers of other types of commerce, because it has difficulty due to its lack of information, technical unpreparedness and about this new medium of business. Given this, it is necessary to look for better ways to protect the consumer in this relationship with the supplier, either by the existing legal apparatus such as the Consumer Protection Code, Decree 7,962 of 2013, and Law 12,965 of 2014, known as the Marco Civil from the internet or others that can still be created.