Avaliação da satisfação dos usuários em um centro de especialidades

Abstract

Health services need to be evaluated in several dimensions, such as structure, processes, results and the satisfaction of their users. This study evaluated the degree of satisfaction of users who attend the dental specialties center of the of a higher education institution in Caruaru/PE. This is an observational, analytical and cross-sectional study in which a quality assessment questionnaire of dental health services (qassab) was applied to 170 patients. The results reveal positive responses to the dimensions evaluated. It was realized that the target population seems to be very satisfied with the services and that the attainment of studies such as this one is essential for the management.