Administração sem papel: uma análise sobre a digitalização de documentos na administração pública

Abstract

This article aims to provide a discussion about the administrative model called paperless administration, connecting it to public management. The research question is to understand if such model is adequate / viable for the various instances of public administration found in Brazil, according to the authors of the area. This is a literature review study, supported by a documentary analysis. Bureaucracy in administrative processes at the three levels (municipal, state and federal) is one of the biggest challenges for their efficiency. With a focus on better meeting society's needs, state agents and their collaborators have been improving administrative practices over time. Old-fashioned manual processes make life difficult for employees and citizens, making administrative acts costly to the government. In the quest to solve the bureaucracy dysfunctions (inefficiency), the management model was consolidated by the changes resulting from organizational structures, the reduction of the state machine, the